How to Recover a Hacked BIGO LIVE Account

Write down when you first noticed changes you did not make, such as a different linked number, profile edits, or unfamiliar activity. If you still have access, save your BIGO ID and take screenshots of the activity. From a device you trust, change the password for your linked email or sign-in service and review its active sessions.

Decide what you can do before filing

If you forgot the password but still have the linked number or email and see no signs of unauthorized access, try the password reset. If you lost access to the number, choose that reason in the appeal. If you see changes you did not make, record what happened and secure your linked accounts too.

• Save the BIGO ID as it appears on your profile. If you cannot sign in, look for an earlier screenshot or ask someone you trust to confirm the public ID.
• Write down when you could last sign in, when you noticed the problem, and which phone you used. Keep the original receipts or emails you have.
• Secure your email and connected sign-in accounts. If you are still signed in, make sure you have a recovery route before logging out.

On the sign-in screen, look for Account Appeal next to Forgot Password. Choose the reason that matches your case: account theft and loss of a linked number are separate options. Explain when you lost access, which device you used, and what changed. Attach only the evidence requested in the form.

If BIGO asks for a verification photo, follow the instructions and submit it only through that form. Never share a password or verification code. Check My Appeal for updates. BIGO gives a review window of three business days; recovery depends on the outcome of the review.

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How to write a useful description

Put events in order. For example: “I signed in on Monday at 7 p.m. On Tuesday at 8:30 a.m. I noticed the linked number had changed. This is the phone model I usually use, and I did not authorize the change.” Include the time zone and distinguish what you know from what you suspect. If the form asks for proof of ownership, follow its instructions.

Save the reference number and check My Appeal before opening another request. Password reset steps belong in the official form, never in a private conversation.

Once you can sign in, check your phone number and linked sign-in methods. If you find gifts or transactions you do not recognize, record the dates and take screenshots before reporting them through Help & Feedback → Account. Keep the original appeal number so support can connect the two cases. If the form will not open, use BIGO's official support channel.

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What to check once you are back in

Review the profile, connected logins, and devices the account recognizes. If you notice unfamiliar balance activity, save the dates and find the relevant form under Account. Recovering access and getting a balance adjustment are separate; BIGO reviews the latter on its own.

If support needs to connect two reports, include both the original appeal ID and the new case number. If someone sent you suspicious messages, avoid forwarding live links; a screenshot with credentials hidden is enough to describe them.

Official sources: BIGO LIVE.

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