BIGO LIVE Support: How to Get Help

If you can use the app, open Me → Help & Feedback. Browse the relevant category and use Feedback to submit your case. If you lost access to your account, use Account Appeal on the sign-in screen. If the app will not open, BIGO lists feedback@bigo.tv as its global support email.

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Four examples for choosing the right channel

• You do not recognize an account change: open Account Appeal from the sign-in screen. It is separate from filing general feedback.
• You were charged for a recharge that did not appear: open the payments topic under Help & Feedback and keep your receipt. Check the recipient's BIGO ID first.
• Your microphone fails or the app closes: use the technical category. Explain what action triggers the issue and whether you can reproduce it.
• A profile or message appears to violate the rules: use Report on the profile, room, or message so moderation can identify the content.

Include your BIGO ID, the date and time with time zone, a short description, and what you have already tried. For a technical issue, add your phone model and app version. For a recharge, keep the order ID, amount, and receipt. Verify the recipient BIGO ID and avoid paying again while the original transaction is under review. Hide card details and never attach a password or code.

A template for your report

Try: “BIGO ID: [your ID]. On [date and time with zone], [event] happened. I expected [result] but saw [error]. I tried [steps]. My device and app version are [details]. Reference: [case, order, or appeal number].” If you include an image, point out the relevant part and hide information support does not need.

If you need email because you cannot sign in, check the address in the official support center. BIGO lists regional contacts as well as a global address. Avoid accounts that ask for codes, money, or private details in chat.

Check My Feedback and save the case number. If you are reporting a room, profile, or message, use Report on that content so moderation can locate it. You can contact ON Digital for guidance on streaming or joining an agency. BIGO LIVE handles appeals, recharges, and moderation reports.

What to do after submitting

Check My Feedback or My Appeal, depending on the channel. If you find new evidence, quote the reference number when contacting support so they can locate the original case. ON Digital can help you plan a stream or understand how agencies work; BIGO's support team handles balance, payments, and account access.

Official sources: BIGO LIVE.

Contact ON Digital ↗