BIGO LIVE Recharge: How to Buy Diamonds and Check Offers

Diamonds are the virtual currency you buy to send Gifts on BIGO LIVE. When you send a Gift, it uses Diamonds from your balance. If you host streams, check the separate Beans balance that BIGO LIVE records for Gifts you receive. A recharge adds Diamonds for sending Gifts. Beans are on the creator side and follow separate program conditions.

BIGO LIVE requires buyers and Gift senders to be at least 18 or the applicable age of majority if it is higher. The price and currency appear at checkout. Your payment provider may charge a currency conversion, foreign transaction, or payment channel fee. Check the purchase terms as well. BIGO LIVE says Diamond sales are generally final. BIGO LIVE User Agreement.

1. Open BIGO LIVE Pay and sign in

On the official recharge portal, tap the sign-in button. Choose one of the linked methods the page offers. If you saw the offer in a message, open the official portal and check whether the same deal is listed there.

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2. Check which account will receive the Diamonds

After signing in, check the profile or BIGO ID displayed by the portal. If you are topping up for someone else and see a field for their BIGO ID, copy it from their profile. Check that it matches before continuing.

3. Pick a payment method and a package

Find the payment methods available for your account. When you select one, check how many Diamonds each package includes and which currency the price is shown in. If a bonus appears, check whether it gives you extra Diamonds or reduces the price. The order of the controls can vary by method and country.

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4. Review the total, confirm, and check the balance

Before confirming, check the recipient, the number of Diamonds, and the final total on the payment screen. If the provider asks you to complete an extra step, follow the instructions for your chosen method. Save the receipt or order number once the payment is confirmed. Return to BIGO LIVE and check the balance on the receiving account.

The BIGO LIVE app route

Tap Me in the bottom bar and look for Wallet. Open the Diamonds balance and tap Recharge if it appears. The app shows the packages and payment options available for your account.

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If you are already watching a livestream, tap the gift icon and look for Recharge at the bottom of the panel. To compare with the web portal, check the number of Diamonds and the total in both places.

BIGO LIVE describes a Direct ID option that lets you enter the recipient’s BIGO ID. Use it if the portal shows it for your purchase. Ask the recipient to copy the ID from their profile, compare it with what you entered, and confirm the name or avatar if the portal displays one. One mistyped character can direct the Diamonds to another account.

If your screen only offers sign-in, follow the option shown in BIGO LIVE Pay. Keep your password and one-time codes private, along with any sign-in details for the receiving account.

BIGO LIVE Pay publishes recharge offers. Payment methods and benefits can vary by country, provider, and package. If you see a first-recharge benefit or special package, open the terms and check whether it applies to the order you are reviewing. Some offers change the price and others change the number of Diamonds included. Use the amount and quantity shown for your purchase when you compare options.

Fictional example in US dollars. One package offers 500 Diamonds for USD 10, which works out to USD 2 per 100 Diamonds. A second offers 650 Diamonds for USD 12, or about USD 1.85 per 100. To compare your options, divide the checkout total by the Diamonds you would receive and multiply by 100. The second package has a lower cost per 100 Diamonds and a higher total. Pick the package that fits what you planned to spend.

• Account. Confirm the recipient’s BIGO ID and check that it matches the intended profile.
• Total. Read the final amount and currency. Include any additional provider fees in your comparison.
• Benefit. Check the number of Diamonds and whether a bonus depends on the account, package, or payment method.
• Payment channel. Use the portal identified by BIGO LIVE. If someone offers to release your balance for a private payment, contact support through the app.

First, check whether your payment provider shows the transaction as successful, pending, or declined. If it went through, reopen your balance and check the recipient ID. BIGO LIVE directs users to Help & Feedback in the app if a successful payment has produced no Diamonds after 30 minutes. Give support time to review the original order before making another payment.

Have the receiving BIGO ID, amount and currency, date and time with your time zone, payment method, and order number ready. Attach the receipt or a screenshot of the error or balance if helpful. Send that information through official support and keep passwords, verification codes, and full card numbers private.

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If you host streams and want to learn how to track your Beans balance, plan your content, or prepare your agency application, tell us what you stream and where you are based. ON Digital can guide you as a creator agency. For a question about a charge or a missing recharge, contact BIGO LIVE support. Contact ON Digital.

Check the current payment methods, offers, and support options in the app and on the official BIGO LIVE site.